Frequently Asked Questions

General Inflatable FAQs

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, summer camps, and much more!

At the end of the day, it is up to you, but here are our recommendations:

Ages 4 and under

  • Bounce Houses
  • Bounce and Slide Combos
  • Up to 17ft Slides

Ages 7 and under:

  • Bounce Houses 
  • Bounce and Slide Combos
  • Obstacle Courses
  • Up to 20ft Slides
  • Interactive Games

Ages 8-11

  • Obstacle Courses
  • Bounce and Slide Combos
  • 18ft and higher Slides
  • Inflatable/Interactive Games

Ages 12-16

  • Obstacle Courses
  • 20ft and higher Slides
  • Inflatable/Interactive Games

Ages 17+ 

  • Larger Obstacle Courses
  • 20ft and higher Slides
  • Inflatable/Interactive Games

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

  1. 🔌 Power must be within 100ft of the set location. If it is further, you may be risking that the inflatable will not be as “inflated” as it should be. This is a MAJOR safety issue. If power is more than 50ft away, please let us know and we can add a generator to your order for an additional fee. 
  2. 🚰 You must provide a water hose from your water spigot to the set up site for inflatables that are being used wet. 
  3. 👧👦 PLEASE do not allow more than two people on a single lane slide at a time. One may go up the stairs, while one is coming down the slide. If the slide has two lanes, one person may go up the stairs at a time, and one person can come down each lane at a time. NEVER should two people occupy one lane. The more weight there is on the slide, the more likelihood it will cave/not be as inflated as it should be.
  4. ⚠️ PLEASE do not allow more than 6 people in a standard bounce house at a time. The inflatable may become “soft” and not have enough air in it due to the weight capacity being exceeded. 
  5. 🌱 Do not mow your lawn less than 24 hours prior to inflatable set up, as this may damage your grass. Additionally, please clean up any debris or gifts from your dog prior to our arrival to ensure a timely set up.
  6. 🥤🍕 NEVER, NEVER, NEVER allow food, drinks, candy, gum, silly string, face paint, shoes, or any other foreign objects in or on the inflatable. If found during inspection at pick up of your inflatable, you will automatically be charged a $150 cleaning fee.
  7. ⚡ If you have a generator on your order, please plan accordingly around the 6-hour time span it can run. If the generator will be running for over 6 hours, please ensure you have extra gas to put in it. It is your responsibility to check the fuel level every hour of your rental. There is a gas indicator on the generator showing how much gas is left.
  8. 🧼 NEVER UNDER ANY CIRCUMSTANCES are you permitted to use any sort of soap, baby oil or other substances to make the bounce house/slide “faster”! Not only is this a safety hazard, but it will also damage the inflatable! This is considered INTENTIONAL damage and will be subject to a repair fee.
  9. ❓ ALWAYS reach out if you have any questions or concerns on any of our inflatables. We are happy to help!

We can set up on grass, concrete, or pavement/asphalt. We WILL NOT set up on gravel, dirt, or sand.

Please specify when ordering what type of surface we will be setting up on so we can ensure we bring the proper safety anchors for your event.

We service most of Northeast Ohio for all rentals. Delivery charges are based on mileage from our address to yours & is calculated by our software during the booking process.

The time you enter in your quote/order is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our delivery routes at 7am, so we will arrive to set up your inflatable sometime between 7am until one half hour prior to the event start time to deliver.

Example: If your event starts at 2pm, you will select 2pm as the start time. We guarantee that the crew will arrive to set up your inflatable between 7am and 1pm.

The end time on your event is the time you are guaranteed the inflatable/items until. Our latest pickup time is 6pm due to the early darkness in the spring/fall and safety of our drivers. Any event that ends after the 6pm end time will have to be booked with the overnight option and picked up the following morning (check our coupon offers for an overnight special offer!).

If you are booking overnight, please put 7am for pick up time for the next morning, the inflatable will be picked up sometime after 7am the next day. Please turn the water off before deflating the inflatable for the night. The next morning please re-inflate it early to give it time to dry, and to have it ready for the crew to inspect and clean before rolling it up. 

“All-Weekend” rentals will be delivered on Friday before 6pm and picked back up Monday sometime after 7am. Please turn the water off before deflating the inflatable each night. On Monday morning, please re-inflate it early to give it time to dry, and to have it ready for the crew to inspect and clean before rolling it up. 

If your event is in a public area, like a park or church, you can not rent overnight and the inflatable will be picked up at the conclusion of your event. This can not be later than 6pm. Exceptions can be made – please call to book or for a quote.

Yes, we require a 25% non-refundable deposit to be paid to reserve your rental. This will be deducted from your final balance. The remaining balance is due before set up. We will contact you the week of your event to ask how you plan to pay your final balance. If you wish to pay by card, we will send you a link to pay the balance with your card. Cash can be paid to the delivery driver. 

Weather is the only exception to the non-refundable deposit, otherwise a rain check will be issued that can be applied toward a future rental.

The LATEST time to cancel is the day before your event, by 9am. If the cancelation is not made aware by this cutoff, the order needs to be paid in full and is non-refundable. 

>5 days: eligible for refund within original booking date.

<5 days: deposit non-refundable but is held on file as a raincheck for future event.

Day before by 8am: no payments are refundable and remaining balance is due.

As an event rentals company, we understand the importance of ensuring the safety and enjoyment of all our customers. Therefore, we have established the following weather policy:

  1. Wind Speed: If wind speeds exceed 20 miles per hour, it is unsafe to operate the inflatables. Therefore, we reserve the right to cancel or postpone the rental of inflatables until wind speeds decrease below 20 miles per hour. 
  2. Rain: In the event of rain, we reserve the right to cancel or postpone the rental of inflatables. We DO still deliver in the rain. If your party is still a go, so are we. Unless there are high winds or thunderstorms.
  3. Lightning and Thunderstorms: In the event of lightning and thunderstorms we reserve the right to cancel or postpone the rental of inflatables. If thunderstorms begin after delivery, all activities must be stopped immediately. If lightning is present in the area, the inflatable must be deflated and all guests must evacuate to a safe location until the lightning has passed. 

If weather conditions are uncertain leading up to your rental date, we recommend monitoring local weather reports and contacting us with any concerns. Our primary goal is to ensure the safety of all our customers, and we appreciate your understanding and cooperation with our weather policy. If cancellation is inevitable, we can reschedule your booking to a new day. The same unit is not guaranteed to be available on the new date. If a reschedule does not work for you, we will refund your deposit for cases of in-climate weather.

The LATEST time to cancel or reschedule is the day before your event, by 9am. If the cancellation is not made aware by this cutoff, the order needs to be paid in full and is non-refundable. If canceled outside of 5 days of your event, your deposit will be refunded in full. If canceled within 5 days of your event, a rain check will be issued & your deposit can be used toward a future rental.

No refunds will be given if equipment is delivered and the weather prevents use of equipment. We do our best to only deliver on days that the weather will not prevent use, but weather in NE Ohio is sometimes unpredictable.

Yes! We are fully insured and would love to send over a copy of our Certificate of Insurance. If your organization needs to be listed as an additional insured, we would be happy to send it over *most of the time* within 72 business hours of request (at our carrier’s discretion).

Currently we allow customer pickup of tables, chairs, concession machines, and many smaller items. We also allow pickups for some inflatables.  Please ask for further details.

Pickup and return times are from 9am until 11am ONLY; excluding holidays.

PICKUP ORDERS:  If items are not picked up within that window you will still be charged and there will be no refunds.  Items not returned within the scheduled return window will be charged an additional day of rental for each day until the items are returned.

Foam Party FAQs

We use only the highest quality solution for our foam. It’s bio-degradable, non-staining, non-toxic, and hypoallergenic! It’s also safe for babies, pets, the environment including lawns and gardens.

Our foam is made up of Sodium Lauryl Sulfate (SLS), Glycerol & Water. These are also the main ingredient used in things like shampoo, dish soap, and even toothpaste but without the additional chemicals and perfumes.

It’s a cleaning agent and surfactant, is an ingredient in many personal care and cleaning products. SLS is derived from natural sources like coconut and palm kernel oil.

Multiple scientific bodies have reviewed SLS as an ingredient in personal care and cleaning products and determined its typical use in these applications to be safe for both consumers and the environment.

The U.S. Food and Drug Administration (FDA) includes SLS on its list of multipurpose additives allowed as a direct food additive.  For more information on SLS please visit: https://www.chemicalsafetyfacts.org/sodium-lauryl-sulfate/ 

Sometimes referred to as glycerin, it is a sugar alcohol widely used in a variety of personal care products, including toothpaste, hair conditioner, cosmetics, and moisturizers. The U.S. Food and Drug Administration (FDA) is the primary regulator of over-the-counter products and food packaging materials. The FDA has approved glycerol for use as an additive to food packaging materials. Glycerol also has been approved for use in skincare products. FDA has placed glycerol on its Generally Recognized as Safe List.

For more information on Glycerol please visit: https://www.chemicalsafetyfacts.org/glycerol/ 

Swimwear or other light clothing is recommended. We also recommend that everyone bring a towel.

We can host our foam parties on grass, artificial grass, concrete, and pavement without an issue. At the end of the event, the foam disappears on its own within a few hours.

There is absolutely zero cleanup for you. A large amount of the foam evaporates within a few minutes to hours. 

Children’s parties, daycares, preschools, block parties, school fun days, fairs, back-to-school festivals, fundraisers, fraternity and sorority parties, gender reveals, etc. Foam parties are great for children and adults alike!

The foam may leave you damp after a few minutes and you can easily dry off in the sun. The longer you stay in the foam, the more you get wet.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.